Shipping and returns

Delivery takes 1 to 4 working days for orders delivered to mainland Spain; for orders outside mainland Spain, please contact hola@mhoas.com. During sales periods, delivery times may be longer.
Shipping is free to mainland Spain, the Balearic Islands, the Canary Islands, Ceuta and Melilla.

For orders outside Spain and Portugal, please contact hola@mhoas.com.
Shipping costs for deliveries outside mainland Spain and abroad do not include any customs charges that may arise at the destination, or IGIC (Canary Islands tax). These charges must be paid on receipt of the order and will be borne by the customer.
Delivery is considered completed when the carrier makes the product available to the User and the recipient signs for receipt of the delivery. It is the User's responsibility to check the products on receipt and to state any objections and claims that may be justified. The User must note this on the delivery note and notify Mhoas by email at hola@mhoas.com or by telephone within 24 hours of receiving the order in order to request the return of the affected product(s) and their replacement with a new one or a refund of the price paid.

Returns due to manufacturing defects.

The User may return to MHOAS, free of charge, any product with a manufacturing defect. Given the nature of the products purchased, the User will have one month from becoming aware of the product's lack of conformity to notify MHOAS of it. If this period is exceeded, any damage or loss will be borne by the User.
Returning products with manufacturing defects will not involve any additional cost for the User.
To arrange the return, the User must contact MHOAS within the one-month period at hola@mhoas.com, indicating the product(s) to be returned and attaching a photograph and a detailed list of the defects found.
Once MHOAS has received the User's notification, it will inform them within 3–5 working days whether or not the return is accepted. If the return is accepted, MHOAS will tell the User how the defective product will be collected or how to send it to its offices/warehouses.
Each product to be returned must be unused and have all its original labels, packaging and, where applicable, documentation and accessories that came with it. If the User does not comply with this, MHOAS reserves the right to refuse the return.
Once the product has been received and the defects confirmed, MHOAS will give the User the option of replacing the product with another of identical characteristics, unless this option is objectively impossible or disproportionate for MHOAS.
If, due to lack of stock, it is not possible to send another product with identical characteristics, the User may choose either to terminate the contract (i.e. receive a refund of the amounts paid) or to request another model of their choice.
The product with identical characteristics or the new model chosen by the User, as applicable, will be delivered within 7 working days from the date on which MHOAS confirms to the User the replacement of the defective product or the shipment of the new model.
Replacement, shipment of a new model or termination of the contract will not involve any additional costs for the User.
If the User terminates the contract, MHOAS will refund the full amount paid by the User for the purchase of the defective product (including shipping costs).
MHOAS informs Users that the time taken to refund the amounts paid will depend on the payment method used by the User when purchasing the product:
• If the User paid by credit/debit card, MHOAS will refund the amount paid within 14 calendar days from the date on which the User decided to terminate the contract.

Returns on withdrawal

If the User is not satisfied with the products received in their order, the User, in accordance with the Spanish General Law for the Defence of Consumers and Users, will have a period of fourteen (14) calendar days to return the entire order or, if they prefer, any of the products that make up the order, without any penalty and without having to give any reason.
However, the User must bear the direct cost of returning the goods to MHOAS, whether they return the entire order or only some of the products in it.
To arrange the return, please contact MHOAS by email at hola@mhoas.com, sending the requested withdrawal details. All returns will be handled by MHOAS via hola@mhoas.com, with “return on withdrawal” in the email subject line; by reply, MHOAS will explain how to make the return. A return on withdrawal will cost the user €12 in mainland Spain and €15 for the Balearic Islands, Ceuta, Melilla and the Canary Islands.
The product must be unused and have all its original labels, packaging and, where applicable, documentation and accessories that came with it. If the User does not comply with this or if the product has been damaged, the User accepts that the product may be subject to depreciation or that MHOAS may refuse the return.
Once MHOAS has checked that the order is in good condition, MHOAS will refund the full amount paid by the User.
MHOAS informs Users that the time taken to refund the amounts paid will depend on the payment method used by the User when purchasing the product:
• If the User paid by credit/debit card, MHOAS will refund the amount paid within 14 calendar days from the date on which the User decided to terminate the contract.
In any case, MHOAS will refund the amounts paid as soon as possible and, in any event, within 14 calendar days of the date on which the User reported their decision to withdraw from the contract.

Product exchange policy

MHOAS does not accept exchanges of a product purchased by the User for another product offered on the Website.
If the User wishes to exchange a product, they must exercise their right of withdrawal for it and then purchase the new product they want.